←What We Did
Elevating Global Travel
Hong Kong International Airport - Intelligent Customer Service Counter
with HKAA & NEC
- Location
- Hong Kong
- Sector
- Aviation · Public Interactive
- Scope
- Intelligent Customer Service Counters (ICSC) · Interactive Wayfinding · Live Video Support
Intelligent Customer Service Counters deployed with the Hong Kong Airport Authority across one of the world's busiest airports.
In collaboration with the Hong Kong Airport Authority (HKAA) and NEC, MacroKinetic deployed its Intelligent Customer Service Counters (ICSC) at Hong Kong International Airport — 38 units in Terminal 1, with further installations planned for Terminals 2 and 3. The solution offers passengers comprehensive airport and flight information, intuitive wayfinding (on-kiosk and bring-to-mobile), boarding-pass details, live video support from customer-service agents, and an AI LLM chatbot for 24/7 assistance.
- 38 ICSC units in Terminal 1
- Further units planned for T2 & T3
- Wayfinding: on-kiosk + bring-to-mobile
- Live video support + AI LLM chatbot, 24/7
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