Trevo Mk0 — Built into your counter
Compact touchscreen check-in stations built into the hotel's own reception furniture.
For hotels planning a new counter or adapting an existing one.
Hotels · United Kingdom
Hotel self check-in kiosks, with local support in London.
Hotel arrivals rarely happen one at a time. There is the early guest, the late flight, the coach party and the queue that appears just as reception gets busy.
Trevo gives guests another way to check in, collect their key card and get on with their stay, while your team has more time for the welcome. MacroKinetic MediaTech Limited is Trevo’s authorised partner for the UK and Europe, providing sales, installation and local support for UK hotels.
Illustrative hotel scenes. The kiosks shown are real Trevo models.
How it works
From arrival to room key.
01
Check in before arriving
Guests can start registration on their own phone through a web link. No app download needed.
02
Complete the necessary checks
Depending on the kiosk and configuration, Trevo supports passport or ID scanning, selfie matching with liveness checking, and payment.
03
Collect a room key
Guests collect an encoded key card from a supported Trevo kiosk, connected to the hotel's systems.
04
Continue when the room is ready
If a room is not ready, auto-resume lets check-in continue later instead of starting again.
Available steps depend on the kiosk model, hotel systems and agreed configuration.
The Trevo range
Four kiosks. Different ways to welcome guests.
Trevo Mk1 — Tabletop key-card collection
A portable touchscreen kiosk with automatic key-card encoding and dispensing, including QR-based key collection.
For hotels adding self-service key collection without redesigning the reception desk.
Trevo Mk2 — Passport, payment and keys
A portable check-in kiosk with passport and ID scanning, a selfie camera with liveness checking, payment and key-card collection.
For hotels wanting more of the arrival handled at one self-service station.
Trevo Mk3 — Compact self check-in
A compact self check-in kiosk for properties where reception space is limited.
For smaller lobbies, side counters and layouts where a larger kiosk would not fit.
Not sure which model fits? Discuss your lobby
Beyond the kiosk
Check-in does not have to begin at reception.
- App-free mobile check-in
- Guests complete supported registration steps through a web link on their phone, without installing an app.
- AI virtual concierge
- A screen-based virtual concierge answers everyday guest questions, in 52 major languages.
- 52 kiosk languages
- Kiosk screens are available in 52 languages for international guests.
The aim is not to remove the human welcome. It is to make routine tasks easier for guests and reception teams.
For hotel IT
Built around your hotel systems.
Your hotel already has a property management system, room locks and payment arrangements. A new check-in system needs to work with them. Trevo’s integration partners include:
- Oracle OPERA
- Infor HMS
- Cloudbeds
- SALTO
- VingCard
- Stripe
- Adyen
Compatibility depends on your hotel’s systems, versions and project requirements. We check these before recommending a configuration.
Discuss your existing systemsYour UK partner
UK sales, installation and local support.
MacroKinetic MediaTech Limited is based in London and is Trevo’s authorised UK and Europe partner. We work with UK hotels on product selection, the proposed guest journey, installation and local support.
Whether you are considering a single lobby kiosk or reviewing self-service across several properties, we can talk through the practical requirements with your team.
Experience beyond hotel check-in
Intelligent self-service engineering since 2008.
Our Hong Kong company, MacroKinetic Technology Consulting Limited, designed and developed the Intelligent Customer Service Counters at Hong Kong International Airport together with NEC. 48 units are live, with more planned.
This is a MacroKinetic engineering reference, not a Trevo hotel deployment.
See the airport project →FAQ
Questions hotels ask.
Who is MacroKinetic, and what is your relationship with Trevo?
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Trevo is a Singapore hotel technology company. MacroKinetic MediaTech Limited, based in London, is Trevo's authorised partner for the UK and Europe, providing sales, installation and local support for UK hotels.
Will Trevo work with our existing PMS, room locks and payments?
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Trevo's integration partners include Oracle OPERA, Infor HMS, Cloudbeds, SALTO, VingCard, Stripe and Adyen. Compatibility depends on your particular systems, versions and configuration, so we review the requirements with you before making a recommendation.
Do guests have to use a kiosk?
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No. Hotels can keep assisted check-in alongside Trevo's self-service options, and guests can also use app-free mobile and web check-in.
What if a guest's room is not ready?
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Trevo supports auto-resume, so an unfinished check-in can continue later rather than starting again. We can review how this fits your hotel's room-status process.
Does Trevo replace our reception team?
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No. It is designed to handle routine check-in tasks, not the personal welcome. Your reception team remains important for hospitality, exceptions and guests who prefer assistance.
Can Trevo support UK guest-registration requirements?
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Trevo offers identity capture and digital registration features that may support parts of a hotel's guest-record process. What is collected, how long it is kept and how it fits the hotel's UK legal and data-protection obligations are reviewed as part of each project. Using a kiosk does not by itself make a hotel compliant.
How do we get started?
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Email accounts@macrokinetic.com or use the enquiry form to request an initial 20-minute conversation. Tell us a little about your property and the systems you use, and we will discuss your priorities and suitable next steps.
Let’s look at your hotel.
You do not need to know which Trevo model you want before contacting us. In a first 20-minute conversation we can discuss:
- — Your property and current arrival process
- — Your PMS, room locks and payment systems
- — Your lobby layout and suitable kiosk options
- — Installation and UK support
Discuss your hotel
Or email our UK team: accounts@macrokinetic.com